We want you to be fully satisfied with every purchase. Learn about our cancellation, return, and refund processes below.
1.1 Aveoearth operates as an online marketplace platform connecting independent third-party sellers (“Sellers”) with customers.
1.2 Unless expressly stated otherwise (for example, where a product is marked “Sold by Aveoearth”), products are sold and fulfilled by independent Sellers.
1.3 The respective Seller is the seller of record and responsible for product quality, statutory warranties, regulatory compliance, and product liability unless expressly stated otherwise.
1.4 Refunds and returns are processed in coordination with the respective Seller in accordance with this Policy.
1.5 Nothing in this Policy limits your statutory rights under applicable consumer protection laws.
2.1 Orders may be cancelled before dispatch (or before digital/service fulfilment) via your account or by contacting support@aveoearth.com.
2.2 Approved cancellations prior to dispatch will receive a full refund to the original payment method.
2.3 Once an order has been dispatched, cancellation may not be possible and will be treated as a return request under Section 3.
Eligible items may be returned within 7 days from delivery for non-defective “change of mind” returns, unless otherwise stated on the Product Details Page (PDP).
This return window does not limit statutory warranty or defect-related rights under applicable law.
To be eligible for return, items must:
After inspection and quality verification, you may choose:
If the returned product:
The return may be rejected or a partial refund may be issued. Any deduction shall be reasonable, proportionate, and based on actual diminution in value determined after inspection. You will be informed of inspection findings before final processing.
The following are generally non-returnable unless defective:
Specific exclusions will be clearly displayed on the Product Details Page.
5.1 Customers are encouraged to report visible damage or missing items within 48 hours and preferably within 72 hours of delivery for faster resolution. However, statutory rights relating to latent defects remain unaffected.
5.2 Photos and/or an unboxing video may be requested to assist investigation.
5.3 We may arrange pickup and inspection before approving refund or replacement.
6.1 In case of confirmed non-delivery not attributable to:
A replacement or refund shall be processed in accordance with this Policy. 6.2 Investigation with logistics partners may be required prior to processing refund or replacement.
7.1 Refunds are issued to the original payment method unless otherwise required by law.
7.2 For Cash on Delivery (COD) orders, refunds will be made to a verified bank account or UPI provided by you.
7.3 Upon approval, refunds are initiated within a reasonable time, typically within 2–5 business days.
7.4 Actual credit timelines depend on the payment provider, bank, or card network and are outside our direct control.
8.1 Where pickup is available, reverse logistics will be arranged.
8.2 If pickup is unavailable, you may be required to ship via a trackable courier and provide shipment proof.
8.3 Postage for approved returns may be reimbursed in accordance with Seller or platform rules.
9.1 Customers are encouraged to contact support before initiating a chargeback.
9.2 If a chargeback is initiated after a refund has already been processed, we reserve the right to recover duplicate refunds.
9.3 Fraudulent chargebacks or abuse of the returns process may result in account suspension, return rejection, or legal action, subject to reasonable investigation and compliance with applicable law.
10.1 We monitor return activity to prevent misuse.
10.2 Excessive returns, “wardrobing,” empty-box returns, serial mismatches, or fraudulent claims may result in:
Any action under this section will follow reasonable review and comply with applicable law.
Refund processing may be delayed due to circumstances beyond reasonable control, including system outages, banking disruptions, regulatory restrictions, or force majeure events.
12.1 Nothing in this Policy expands liability beyond that provided in the Terms of Service.
12.2 To the extent permitted by applicable law, Aveoearth shall not be liable for indirect or consequential losses arising from return or refund processing delays.
12.3 Nothing in this Policy excludes or limits liability that cannot be excluded under applicable law.
In accordance with the Consumer Protection (E-Commerce) Rules, 2020:
Email: support@aveoearth.com
Complaints will be acknowledged within 48 hours and resolved within 30 days as required under applicable law.