We aim to connect you with ethical products smoothly. Here are our guidelines regarding delivery, coverage, and timelines.
1.1 Aveoearth operates as an online marketplace platform connecting independent third-party sellers (“Sellers”) with customers.
1.2 Aveoearth functions as an intermediary marketplace in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
1.3 Unless expressly stated otherwise (for example, where a product is marked “Sold by Aveoearth”), products listed on the platform are sold and fulfilled by independent Sellers.
1.4 Sellers are responsible for:
1.5 Aveoearth may facilitate logistics coordination and payment processing but does not manufacture products or maintain physical inventory unless explicitly stated. 1.6 Nothing in this Policy transfers product liability from the Seller to Aveoearth unless expressly stated in writing.
2.1 Deliveries are made by Sellers or their appointed logistics partners to serviceable pincodes within India.
2.2 Certain products may have location-based restrictions, which will be visible on the Product Detail Page (PDP) or during checkout.
2.3 Digital products or services are fulfilled electronically via email, download link, or account activation.
2.4 Orders containing items from multiple Sellers may be shipped separately and may arrive in multiple packages.
3.1 Dispatch: Orders are typically dispatched within 1–2 business days of Seller acceptance unless otherwise stated on the PDP.
3.2 Delivery: Estimated delivery timelines are generally 3–7 business days post-dispatch, depending on location, logistics partner, Seller location, and external conditions.
3.3 Delivery timelines displayed at checkout are estimates and not guaranteed unless expressly stated.
3.4 Customers will receive tracking information once the order is dispatched.
4.1 Shipping and handling charges (if applicable) are displayed at checkout.
4.2 Free shipping thresholds or promotional shipping rates may vary by Seller and product.
5.1 Logistics partners may attempt delivery up to three (3) times.
5.2 Orders may be marked as Return to Origin (RTO) where:
6.1 Delivery is deemed complete when the package is delivered to:
6.2 Risk of loss passes upon delivery as defined above; however, nothing in this Policy limits any non-excludable statutory rights available under applicable consumer protection laws. 6.3 Customers are advised to inspect packages at the time of delivery and refuse visibly damaged or tampered parcels. 6.4 Customers are encouraged to report visible damage, missing items, or delivery issues within 48 hours and preferably no later than 72 hours for faster resolution.
7.1 In the event of confirmed non-delivery not attributable to:
The Seller shall arrange replacement or refund in accordance with the Refund Policy. 7.2 Investigation with logistics partners may be required before processing refund or replacement.
8.1 Delivery timelines may be affected by:
8.2 In such cases, Aveoearth and/or the Seller shall make reasonable efforts to notify customers and facilitate redelivery, replacement, or refund where appropriate.
9.1 Customers are responsible for providing accurate and complete shipping details.
9.2 Aveoearth and Sellers shall not be liable for delays or losses resulting from incorrect or incomplete addresses provided at checkout.
10.1 Unless explicitly stated on the product page, Aveoearth does not ship internationally.
11.1 Sellers are encouraged to use sustainable and eco-friendly packaging materials where feasible.
11.2 Packaging methods may vary depending on Seller capabilities and product requirements.
12.1 Nothing in this Policy expands liability beyond that provided under the Terms of Service.
12.2 To the extent permitted by applicable law, Aveoearth shall not be liable for indirect, incidental, or consequential damages arising from shipping delays or logistics partner failures beyond reasonable control.
12.3 Nothing in this Policy excludes or limits liability that cannot be excluded under applicable law.
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, Aveoearth has designated a Grievance Officer:
Email: support@aveoearth.com
Complaints will be acknowledged within 48 hours and resolved within 30 days as required under applicable law.